Can’t Pay Your Fine?
If you’ve received a court summons for failing to pay a fine, or have received a fine that you have no means to pay then you’ve come to the right place. A quick phone call to Leslie Franks Solicitors could make all the difference and save you money. CALL FREE ON 0800 6127128
Have you been arrested or held for questioning by the Police?
Leslie Franks provide free and independent police station advice. Available 24 hours a day, 7 days a week across London and the South East.
Do you need advice or legal representation in court?
Each member of the Leslie Franks team is equipped with the experience and legal knowledge to provide you with the best advice and representation.
Have you been accused of involvement in online crime?
Leslie Franks have a specialist team who can provide advice and representation 24 hours a day, 7 days a week on all areas of cyber crime.
Do you risk losing your driving licence?
Leslie Franks Solicitors have considerable experience in defending motorists who face losing their licence.
Complaints Handling Policy
Complaints Handling Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way.
If you are unhappy about any aspect of the service you have received, or about the bill, please contact Mr Antony Lane on 0844 414 6035, by post to our office at Unit 2, Kentish Town Business Centre, Regis Road, London NW5 3EW or by email at firstname.lastname@example.org. Making a complaint will not affect how we handle your case.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within 5* days of receiving it, enclosing a copy of this procedure.
We will investigate your complaint. This will normally involve passing your complaint to our Operations Manager, Antony Lane, who will review your matter file and speak to the member of staff who acted for you.
Mr Lane will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15* days of sending you the acknowledgement letter.
Within 5* days of that meeting Mr Lane will write to you to confirm what took place and any solutions he has agreed with you.
If you do not want a meeting, or it is not possible, Mr Lane will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21* days of sending you the acknowledgement latter.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for another senior solicitor within the Company to review his decision.
We will write to you within 10* days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint. If we have to change any of the above timescales, we will let you know and explain why.
Complaints about your bill
The above complaints procedure also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; and that if all, or part, of a bill remains unpaid, the firm may be entitled to charge interest.
Raising concerns with our regulator
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.
* Denotes working days